FAQs
1 / What's your turnaround time?
Our deliverables will be sent to you before noon the next morning. The only exception is cinematic videos, which have a turnaround time of 48 hours. We understand deadlines can be tight at times. If you have something that is urgent, please contact us and we'll do our best to accommodate.
2 / Do I have to book online?
Booking online is convenient and instant. While you can still email us directly to book a shoot, response time is much slower.
3 / How will I get my deliverables?
We use a platform called Aryeo to deliver all your content (it also handles our booking and invoicing). When your content is ready to be delivered, you'll receive an email from "Evoke Real Estate Media." Click the download link and you'll be taken to a page that has everything in one place for download. It's super simple to use!
4 / What area do you service?
We are based out of San Jose, and we primarily service Santa Clara County, San Mateo County up to Foster City, and Alameda County up to Hayward.
5 / Do you charge travel fees?
We charge a travel fee for any listing located outside of our service area.
6 / How and when do I pay?
Invoices are attached to the download center on Aryeo. Click the download link we emailed you and scroll alllll the way down until you see the order. From there you can pay with your debit/credit card for convenience!